GENERAL TERMS AND CONDITIONS

June 2026

1. General Principles / Scope

1.1. These General Terms and Conditions apply exclusively to all legal transactions between the client or customer and ARTIO OÜ—hereinafter referred to as “ARTIO.” The version in effect at the time the contract is concluded shall apply.

1.2. These General Terms and Conditions also apply to all future contractual relationships, even if they are not expressly referenced in supplementary agreements.

1.3. Any conflicting general terms and conditions of the Client are invalid unless the Contractor expressly accepts them in writing.

1.4. In the event that any provision of these General Terms and Conditions is or becomes invalid, this shall not affect the validity of the remaining provisions or of the contracts concluded on the basis thereof. The invalid provision shall be replaced by a valid provision that most closely approximates its meaning and economic purpose.

1.5. The customer agrees to the transmission and provision of all relevant information, order confirmations, and contracts by electronic means.

2. Services

2.1. The scope of services is clearly defined in the proposal and the engagement agreement. Any agreements with the local service provider or third parties that deviate from these terms cannot be recognized or enforced.

2.2. The Contractor is entitled to have third parties perform all or part of the tasks assigned to it. Payment to the third party shall be made exclusively by the Contractor itself. No direct contractual relationship of any kind shall arise between the third party and the Client.

3. Hunting Consulting

3.1. The Contractor reserves the right to increase the prices confirmed upon the assignment for reasons beyond its control, provided that the start of the assignment is more than two months after the conclusion of the contract, but not less than 20 days before the start of the assignment. Such reasons are limited exclusively to changes in transportation costs (such as fuel costs), charges for certain services (such as fees), or applicable exchange rates.

3.2. The hunting log is the only recognized basis for the final settlement. The hunting log must be written in language that is understandable to both hunting operators and customers. All services rendered, game hunted, and trophy weights must be recorded in this log. 

3.3. By signing, the customer confirms the accuracy of the information entered in the hunting log. Furthermore, the hunting log is the only recognized basis for any complaints. Complaints must be reported immediately on-site to the provider or service provider in a verifiable manner. Every complaint—even if resolved immediately—must be recorded in the hunting log. Complaints not recorded in the hunting log cannot be accepted.

3.4. In order to complete all necessary formalities—such as visas, firearm import documents, and hunting and shooting licenses—in a timely manner, the documents requested by the Contractor must be received by the Contractor at least 40 days prior to the start of the trip, unless otherwise agreed. Otherwise, ARTIO cannot guarantee proper organization. In the event of non-compliance, any additional costs that may arise or resulting cancellation fees must be borne by the customer.

4. Protection of Intellectual Property

4.1. The copyrights to the works created by ARTIO, its employees, and contracted third parties remain with the Contractor. The Client is not authorized to reproduce and/or distribute the work(s) without the Contractor’s express consent. Under no circumstances shall the Contractor be liable to third parties—in particular with regard to the accuracy of the work—as a result of unauthorized reproduction or distribution of the work.

4.2. Any breach of these provisions by the Client shall entitle the Contractor to immediately terminate the contractual relationship prior to its scheduled end and to assert other legal claims, in particular for injunctive relief and/or damages.

5. Liability / Damages

5.1. The Contractor shall be liable to the Client for damages—excluding personal injury—only in cases of gross negligence (willful misconduct or gross negligence). This shall apply mutatis mutandis to damages attributable to third parties engaged by the Contractor. 

5.2. Liability to the customer is limited to the price paid by the customer and, in the event of a claim, is capped at the total insured amount. If the insured amount is insufficient to satisfy all claims, the customers’ claims will be satisfied on a pro rata basis.

5.3. The client’s claims for damages may only be asserted in court within six months of becoming aware of the damage and the party responsible for it. 

5.4. The client must provide evidence in each case that the damage is attributable to the contractor’s negligence.

5.5. If the Contractor performs the work with the assistance of third parties and, in this connection, warranty and/or liability claims arise against such third parties, the Contractor shall assign these claims to the Client. In such a case, the Client shall primarily seek recourse against these third parties.

5.6. In connection with the provision of advice and the arrangement of hunting trips, the Contractor is liable only for the proper arrangement of the trip, the careful selection of third parties, and a specific description of services. The Contractor assumes no liability for the desired hunting success or the size of the desired trophy, and this does not give rise to any claim for a reduction or refund of the trip price.

5.7. The customer is always personally responsible for his or her own shot. When the hunting guide gives the go-ahead to shoot a game animal, this merely means that the customer is permitted to take that animal. It is the customer’s sole decision whether to take the shot. If the customer decides to take the shot, they bear all consequences—including missed shots, wounding the game, and the quality of the trophy.

5.8. The customer is solely responsible for transporting the trophies to his or her home country. The contractor cannot accept any liability for damage to the trophies caused by improper handling, nor for breakage or loss of the trophy during transport home or shipping.

5.9. Hunting trips are trips involving special risks (of an expeditionary nature). The Contractor and any third parties it engages shall not be liable for any consequences arising from the occurrence of such risks if they occur outside the scope of their obligations. The Contractor cannot accept any liability for damage to the customer’s health or equipment.

5.10. Any arrangements or agreements made between the customer and third parties without the contractor’s involvement are not binding on the contractor.

5.11. For all offers, the Contractor acts as a consultant and intermediary, not as a tour operator.

6. Confidentiality / Data Protection

6.1. The Contractor agrees to maintain strict confidentiality regarding all business matters that come to his or her attention, in particular trade and business secrets, as well as any information he or she receives regarding the nature, scope of operations, and day-to-day activities of the Client.

6.2. Furthermore, the Contractor agrees to maintain confidentiality toward third parties regarding the entire content of the work, as well as all information and circumstances that have come to its attention in connection with the creation of the work, including, in particular, the data of the Client’s clients.

6.3. The Contractor is released from the duty of confidentiality with respect to any assistants or representatives it employs. However, the Contractor must impose this duty of confidentiality on them in full and shall be liable for any breach of the confidentiality obligation by such persons as if the Contractor had committed the breach itself.

6.4. The duty of confidentiality shall remain in effect indefinitely, even after the termination of this contractual relationship. Exceptions apply in cases where there is a legal obligation to testify.

6.5. The Contractor is authorized to process personal data entrusted to it within the scope of the contractual relationship. The Client warrants to the Contractor that all necessary measures for this purpose—in particular those required under the Data Protection Act, such as declarations of consent from the data subjects—have been taken.

7. Service fee

7.1. Upon completion of the agreed-upon work, the Contractor shall receive a fee in accordance with the agreement between the Client and the Contractor. The Contractor is entitled to issue interim invoices based on the progress of the work and to request advance payments corresponding to the respective progress. The fee is due upon issuance of an invoice by the Contractor.

7.2. The Contractor shall issue an invoice that entitles the recipient to a tax credit, containing all the information required by law.

7.3. Any cash outlays, expenses, travel costs, etc., shall be reimbursed by the Client upon presentation of an invoice by the Contractor, in addition to the contract price.

7.4. If the agreed-upon work is not performed for reasons attributable to the Client, or due to a justified early termination of the contractual relationship by the Contractor, the Contractor retains the right to payment of the full agreed-upon fee, less any expenses saved. If an hourly fee has been agreed upon, the fee shall be paid for the number of hours that would have been expected for the entire agreed-upon work, less any expenses saved. The expenses saved are agreed upon as a lump sum equal to 30 percent of the fee for those services that the Contractor has not yet performed as of the date of termination of the contractual relationship. 

7.5. In the event of nonpayment of interim invoices, the Contractor shall be released from its obligation to provide further services. However, this shall not affect the Contractor’s right to assert any further claims arising from such nonpayment.

8. Electronic Invoicing

8.1. The Contractor is entitled to send invoices to the Client in electronic form. The Client expressly agrees to receive invoices in electronic form from the Contractor.

9. Term of the Contract

9.1. This contract generally terminates upon completion of the assignment (i.e., trip or project) and the issuance of the corresponding invoice.

9.2. Notwithstanding the foregoing, either party may terminate the contract at any time for good cause without notice. Good cause shall be deemed to include, in particular,

• if a party breaches material contractual obligations, or 
• if a contracting party defaults on payment after the commencement of insolvency proceedings, or
• if there are legitimate concerns regarding the creditworthiness of a contracting party against whom no insolvency proceedings have been initiated, and if, at the contractor’s request, that party neither makes advance payments nor provides adequate security prior to the contractor’s performance, and if the other contracting party’s poor financial circumstances were not known at the time the contract was concluded.

9.3. A hunting trip arranged through an agent may be canceled at any time in accordance with the applicable cancellation policy.

9.4. Cancellations may only be made in writing or electronically. The date of the postmark or the date of the electronic signature shall be considered the effective date. In the event of a cancellation, the following amounts will be charged:

• all costs already incurred at the time of cancellation, such as fees for firearm import documents that have been applied for, third-party booking fees, etc.
• Up to 61 days before departure: 35% of the agreed-upon services
• 60 to 31 days before departure: 55% of the agreed-upon services
• If the period is less than 30 days, all agreed-upon services will be

9.5. We therefore recommend that you purchase appropriate travel cancellation insurance well in advance of booking any trip. 

9.6. If the customer cuts the trip short for any reason, the full price for all agreed-upon services will be charged. All additional costs for rebookings, extra transfers, overnight stays, and the like must be borne by the customer.

10. Mediation Clause

10.1. In the event of disputes arising from this contract that cannot be resolved by mutual agreement, the contracting parties agree to engage registered mediators (ZivMediatG) specializing in commercial mediation from the Ministry of Justice’s list for the out-of-court resolution of the dispute. If no agreement can be reached regarding the selection of business mediators or the substance of the dispute, legal action will be initiated no earlier than one month after the failure of the negotiations.

10.2. In the event that mediation fails to materialize or is terminated, Austrian law shall apply to any subsequent legal proceedings.

10.3. All necessary expenses incurred as a result of prior mediation, including, in particular, those for legal counsel retained for that purpose, may be claimed as “pre-litigation costs” in court or arbitration proceedings, as agreed.

11. Final Provisions

11.1. The parties confirm that all information provided in the contract is accurate and truthful, and agree to promptly notify each other of any changes.

11.2. Any amendments to the contract and these General Terms and Conditions must be made in writing; the same applies to any waiver of this formal requirement. There are no oral side agreements.

11.3. This contract is governed by Austrian substantive law, excluding the conflict-of-laws provisions of private international law and the United Nations Convention on Contracts for the International Sale of Goods. The place of performance is the location of the Contractor’s principal place of business. The court at the Contractor’s place of business has jurisdiction over any disputes.